What Your Customer's/Prospects Should Expect from You as a Kilambé Mountaineer:

• Tell them who you are, why you're approaching them and what products you are selling.
• Promptly end a demonstration or presentation at their request.
• Explain how to return a product or cancel an order.
• Provide them with promotional materials that contain the address and telephone number of the direct selling company.
• Provide a written receipt that identifies the company and you as the salesperson, including contact information for either.
• Respect their privacy by calling at a time that is convenient for them.
• Safeguard their private information.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of the product or service.
• Offer a written receipt in language they can understand.
• Offer a complete description of any warranty or guarantee.

As a Mountaineer, you should expect Kilambé Coffee to:

• Provide you with accurate information about the company's compensation plan, products, and sales methods.
• Describe the relationship between you and the company in writing.
• Be accurate in any comparisons about products, services or opportunities.
• Refrain from any unlawful or unethical recruiting practice and exorbitant entrance or training fees.
• Ensure that you are not just buying products solely to qualify for down line commissions.
• Ensure that any materials (sales aids or business tools) marketed to you by others in the sales force are consistent with the company's policies, are reasonably priced and have the same return policy as the company's.
• Require you to abide by the requirements of the Code of Ethics.
• Safeguard your private information.
• Provide adequate training to help you operate ethically.
• Base all actual and potential sales and earnings claims on documented facts.
• Encourage you to purchase only such quantities of sales aids or products for personal consumption that you will use.
• Repurchase marketable sales aids you have purchased within the past 12 months at 90 percent or more of your original cost if you decide to leave the business.
• Explain the repurchase option in writing.
• Have reasonable start-up fees and costs.